Job Description

For further inquiries regarding the following opportunity, please contact our Talent Specialist:

Vinod at (224) 507-1294

Title: Senior Incident Manager (Remote)

Duration: 6 Months

Location: Remote (Must be available 24/7)

Description:

We are seeking a Senior Incident Manager to lead and coordinate the response to critical incidents across a diverse technology environment. This role is ideal for someone who thrives under pressure, communicates with clarity and confidence, and possesses a broad understanding of modern enterprise tech stacks.

The ideal candidate is a calm, steady presence during high-stakes situations-someone who can manage complex issues decisively and diplomatically while collaborating across teams.

Key Responsibilities:

• Act as the central point of contact for high-severity incidents, assuring timely escalation, resolution coordination, and clear communication.
• Lead incident response efforts across multiple platforms, including Web, Azure, Mainframe, Power Platform, .NET, and Dynamics environments.
• Coordinate with cross-functional teams to assess impact, drive resolution, and ensure proper post-incident follow-up.
• Maintain 24/7 availability to respond to critical incidents as needed.
• Provide clear, concise, and calm updates to leadership and stakeholders throughout the incident lifecycle.
• Document incident timelines, actions taken, and lessons learned to support ongoing process improvement.
• Establish and maintain best practices for incident management and escalation workflows.

Required Qualifications:

• 8 years of experience in IT incident management or a similar leadership role.
• Strong understanding of enterprise systems and cloud technologies, including Azure, .NET, Power Platform, Dynamics, Web infrastructure, and Mainframe environments.
• Exceptional communication and leadership skills-able to lead under pressure and guide technical and business teams with confidence.
• Proven ability to handle complex situations with professionalism and grace.
• Experience with ITIL processes and enterprise incident management frameworks is a plus.
• Availability to work standard business hours and be on-call 24/7 for emergencies.

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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