Qualifications

Education : Possession of a high school diploma or an equivalency (GED) certificate. Experience : Three (3) years of experience in a customer service telephone position providing a service to customers while demonstrating the ability to simultaneously answer telephones, resolve customer concerns and make related data entry functions on a computerized system in a call center environment. Experience working with individuals with disabilities or a special needs population is preferred. Knowledge of the Baltimore Metropolitan area is required. Applicants will be required to successfully demonstrate speed and accuracy in their data entry skills by passing an examination administered on a computer. SUBSTITUTION INFORMATION Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience. If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position. NOTE : Applicants must be able to work various shifts: (daytime, evenings, weekends and holiday shifts) as determined by the needs of the Mobility Department. This is a temporary assignment for at least 6 months with the possibility of extention. ENVIRONMENTAL CONDITIONS The Mobility Reservation Clerk is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Mobility Call Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled. This job requires sitting for long periods of time.

Licenses & Certifications

N/A