Job Description

Overview: We are seeking a highly skilled and customer-focused IT Helpdesk Specialist to provide exceptional technical support across multiple office locations. This role involves deskside and remote support, asset management, and ensuring seamless technology operations for end-users. The ideal candidate will have strong troubleshooting skills, experience with both MacOS and Windows environments, and the ability to deliver white-glove service. Overview

• Seeking a highly skilled and customer-focused IT Helpdesk Specialist
• Provide exceptional technical support across multiple office locations
• Responsibilities include deskside and remote support, asset management, and ensuring seamless technology operations
• Ideal candidate has:
• Strong troubleshooting skills
• Experience with MacOS and Windows environments
• Ability to deliver white-glove service

Key Responsibilities

• Deliver white-glove IT support for Stamford office and satellite offices in Boston and Brooklyn
• Manage IT asset inventory, including procurement, tracking, and lifecycle management
• Provide limited travel to satellite locations for on-site technical assistance
• Perform installation, configuration, upgrades, and repairs of laptops, tablets, and other mobile devices
• Handle ticket management: track, prioritize, and resolve incidents and service requests via the ticketing system, meeting or exceeding SLA standards
• Provide on-call and after-hours support as needed
• Execute all tasks related to deskside services, including hardware and software troubleshooting
• Support MacOS, Windows, Office 365, AV conferencing systems, printers, and PC hardware
• Assist with IT-related projects, including office expansions and technology rollouts
• Collaborate on long-term IT strategies and capacity planning to meet future organizational needs
• Create and maintain documentation and user guides for internal systems and processes

Qualifications

• Proven experience in IT Helpdesk or technical support roles
• Strong knowledge of MacOS, Windows, Office 365, and common enterprise applications
• Familiarity with AV systems, printers, and PC hardware troubleshooting
• Excellent communication and customer service skills
• Ability to work independently and travel between office locations
• Experience with ticketing systems and meeting SLA requiremen

Job Tags

Work at office, Remote work,

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