Call Center Manager Job at RTD Talent Solutions, LLC, Miami, FL

QmhTN0FsZTZDTTlKUXIwV3MvL3lDR3hVREE9PQ==
  • RTD Talent Solutions, LLC
  • Miami, FL

Job Description

RTD Talent Solutions is currently representing one of South Florida's premiere healthcare groups with more than 50 years of operations that is seeking a Call Center Manager. This is a permanent, full-time, on-site role base out South Florida.

The Call Center Manager oversees the daily operations of the call center team, ensuring efficient, courteous, and high-quality service to patients, providers, and internal stakeholders. This role includes staff supervision, performance monitoring, and process improvement, with a focus on appointment scheduling, referral coordination, and general patient inquiries.

Key Responsibilities:

  • Manage and support a team of call center agents handling high-volume inbound and outbound calls related to appointments, referrals, and patient services.
  • Ensure call center KPIs (e.g., average handle time, abandonment rate, first-call resolution) are met or exceeded.
  • Develop and implement workflows and protocols that align with organizational goals and healthcare regulations.
  • Hire, train, mentor, and evaluate staff performance; provide coaching and ongoing professional development.
  • Collaborate with clinical and administrative teams to ensure smooth communication and service coordination.
  • Utilize call center software, EHR systems, and reporting tools to track performance and analyze trends.
  • Address escalated patient concerns or complaints with professionalism and urgency.
  • Maintain compliance with HIPAA and internal privacy standards.

Job Tags

Permanent employment, Full time,

Similar Jobs

Farm Job Search

Farm Feedlot Assistant Job at Farm Job Search

 ...Will mostly be working with cattle so MUST have experience with feedlot cattle or other livestock. May also be involved in some seasonal crop work so farm equipment operation and servicing experience is a plus. Farm uses newer John Deere with auto-steer and GPS. CDL... 

Eftsure

Chief Growth Officer Job at Eftsure

 ...looking to further enhance our amazing leadership team with a Chief Growth Officer responsible for global go-to-market. As Chief Growth...  ...teams, with a commitment to team development, mentoring and diversity. ~ Exceptional strategic acumen, data-driven mindset and... 

China Global Connections

Physical Education (PE) Teacher Job at China Global Connections

We are looking for a Physical Education PE Teacher for an International school located in Shanghai. This position is available from the upcoming 2026/27 academic year in August 2026.About the schoolThis is a private K-12 school founded in 2018, offering a full pathway from... 

Polytek Development Corp.

Chemical Operator Job at Polytek Development Corp.

 ...on batch sheets. Dispense and weigh chemicals into mixing pots to make batches. Pack...  ...concerns immediately to your supervisor, the Plant Manager or Safety Committee Member....  ...liquid chemicals, blending and batching, operating blending mixers preferred. High... 

Hy-Vee, Inc.

Floral Designer (Experienced) Job at Hy-Vee, Inc.

Additional Considerations (if any): At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description...